Online and Face-to-Face Therapy Consultations at The Mindset Clinic

updated 7th Jan 2021

As a CNHC Registrant in England The Mindset Clinic meets the definition of  “other…health services, including services relating to mental health” contained in Section 17(o), Schedule 3A of The Health Protection (Coronavirus, Restrictions) (All Tiers) (England) Regulations 2020. The amended legislation on which Parliament voted (on January 6th 2021) made no changes to that section of the Regulations which means The Mindset Clinic is able to continue to provide face to face therapy consultations in National Lockdown, Tier 5.


At The Mindset Clinic your wellbeing is of paramount importance. Face to face therapy consultations, which will be assessed on an individual basis is offered along with online sessions.

Face to face therapy consultations are only permitted to those who have a medical need. They are not available for coaching clients. Please get in touch if you are unsure.



To obtain services in person, I have taken certain precautions that will help to keep you, me and our families safe from exposure to COVID 19.

It will not be possible to see clients face to face who:

  • have used public transport in the last 14 days
  • have tested positive for COVID 19 in the last 28 days without proof of a negative test result
  • live with someone (or their support bubble) who has been advised to self isolate or tested positive for COVID-19
  • have breached social distancing rules or live with someone (or their support bubble) who has breached them in the last 14 days
  • has any of the following symptoms: persistent dry cough, high temperature, change or loss to your sense of smell or taste.
  • has returned to the UK from oversees in the last 14 days or lives with someone (or their support bubble) who has
  • has a temperature when tested in the clinic
  • has been identified as extremely clinically vulnerable
    • have had an organ transplant
    • are having chemotherapy or antibody treatment for cancer, including immunotherapy
    • are having an intense course of radiotherapy (radical radiotherapy) for lung cancer
    • are having targeted cancer treatments that can affect the immune system
    • have blood or bone marrow cancer (such as leukaemia, lymphoma or myeloma)
    • have had a bone marrow or stem cell transplant in the past six months or are still taking immunosuppressant medicine
    • have been told by a doctor that they have a severe lung condition such as cystic fibrosis, severe asthma, or severe Chronic Obstructive Pulmonary Disease (COPD)
    • have a condition that means they have a very high risk of getting infections such as Severe Combined Immunodeficiency (SCID) or sickle cell
    • are taking medicine that makes them much more likely to get infections (such as high doses of steroids)
    • have a serious heart condition and are pregnant.

The above precautions may change in line with additional local, or government guidelines.



24 hours before your face to face appointment you will be required to complete a COVID-19 screening survey. If you refuse to complete it, it  will not be possible to conduct your therapy session face to face. Information will not be shared with anyone. It is purely to determine whether it is safe to treat you.

Click Here for COVID- 19 screening questionnaire



All clinicians and therapists working at The Allure Health Clinic have had to make a number of changes to make it possible to offer face to face therapy consultations. These include making hand sanitiser and hand washing facilities available to all clients and following the guidelines for their respective professions.

In addition you may feel reassured to know that The Mindset Clinic uses removable chair coverings which are washed and replaced between clients.

Doors will be opened and closed for you so you do not have to touch any surfaces.

All hard surfaces will be disinfected and soft furnishings will be sprayed with antiviral spray between consultations.

The room has been reorganised to allow 2m distancing.

In addition the building is fitted with an air filtration system that cleans the air.

Water bottles and tissues will be provided for you but please dispose of them at home.

A plastic tray has been provided for you to place any items in. It is disinfected between clients.

I will be sanitising my hands between clients and taking my temperature several times a day.



Face to face therapy consultations will be scheduled 30 minutes apart to allow clients to enter and leave the building with little chance of interacting with another client.

It will not be possible for sessions to overrun.

The maximum session duration for face to face consultations will be 90 minutes.



The waiting area will have reduced capacity and we are asking that all clients arrive no earlier than 1-2 minutes before their appointment.

Please wait in your car or outside if you are early.

There are markings on the floor that help us to maintain 2m distancing.



You will be required to wear a face covering in the public areas of the building. You will not be admitted without one unless you are exempt from wearing them.

I am happy for you/us to wear a face covering or visor in the session if you prefer.



On arrival your temperature will be taken and you will be asked to use hand sanitiser. Your appointment will be cancelled if you have a temperature or refuse for it to be taken. If you refuse you will not be refunded the cost of the session.



I ask that parents accompanying children aged 8 years old and over wait in the waiting area or preferably in their car for the duration of the consultation. Please do not bring other siblings or family members inside the clinic.

You will only be able to accompany your child into the consultation with prior agreement or if they are 7 years or under.



If you require a chaperone for your appointment they may wait in the waiting area or preferably we ask that they wait in their vehicle. I can call them to let them know when we have finished so they can help you to gather your belongings and leave.



Payment is to be made by BACS ahead of the session



The toilets will be available for clients however if possible please go to the toilet at home before your appointment as toilets need to be cleaned after each use and I will need to do this within your session time.



Usually I require 48 hours’ notice to cancel or amend a booking. Please let me know with as much notice as possible if you need to cancel or reschedule. If the reason is COVID related you will not be charged.



I am committed to keeping you, me and our families safe. If you or I are unwell then we will need to reschedule the appointment.

If you or a household member becomes infected with COVID-19 please inform me as soon as possible so that I can take appropriate action to safeguard others.

If I test positive with COVID -19 you will be informed so that you can take appropriate action.



If you have tested positive for COVID-19 I may be required to notify NHS track and Trace or the local authority that you have been in the clinic. The reason for your visit will be kept to the minimal information necessary and the detail of your visit will not be provided.

If we have a COVID -19 confirmed case reported in the clinic you will be advised if we believe that you were in close contact so that you can self isolate.

A close contact is defined as:

  • face-to-face contact including being coughed on or having a face-to-face conversation within one metre
  • been within one metre for one minute or longer without face-to-face contact
  • been within 2 metres of someone for more than 15 minutes


You will be informed of when the clinic can re-open.



I have offered online or telephone sessions for a number of years and they are very popular with clients.

Using Online or telephone calls means that your therapy can continue if you or I become unwell or have to isolate, and continuity of care can be maintained.

I use a range of services SKYPE, ZOOM WHATS APP, FACE TIME. We do not have to use the camera if you prefer not to.

I can help you to access these services if you don’t know how to.



If you are experiencing any coronavirus symptoms, however mild you must not attend your face to face appointment. You should contact your local test centre and begin self isolation.

Please email me or call me on 07803 603 882 and leave a message.

We can reschedule the session for online or face to face once you have tested negative. Proof of a negative test will be required to resume face to face consultations.



The above policy and procedures will be reviewed on a regular basis and may change at short notice based on government or local authority guidelines. I will keep you updated on any further actions.



If you are experiencing anxiety in relation to the pandemic, this article is very helpful: How to manage stress and anxiety during this pandemic

For more information on how to protect yourself from Coronavirus always follow the latest Government advice. Up to date guidance can be found here: Public health matters (

I run free Rest and Reset Relaxation sessions online every month. To find out more please get in touch or look out for updates on The Mindset Clinic Facebook page.


If you are concerned about any of the above please do contact me.